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Versa not tracking Sleep Stages

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‎01-26-2021 21:29 - last edited on ‎01-27-2021 16:56 by Fitbit Moderator

‎01-26-2021 21:29 - last edited on ‎01-27-2021 16:56 by Fitbit Moderator

After the Last update (on Saturday 23/01/2021) my sleep tracker is not working at all. I get only basic data without stages. The HR is on. My smartwatch is on my non-dominant wrist in the same possition as in the past. It seems to me that the HR is completely wrong, because it shows 81 bpm in relax time without any stress (normally about 65). Please fix it immediatelly. I am really dissapointed with this issue.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎01-27-2021 16:56

‎01-27-2021 16:56

Hi @SunsetRunner, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this issue can be for you. Because the Sleep Stages feature of your Fitbit Versa requires heart rate data to be generated, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps that are specified there. Please let me know if the issue persists.

 

Looking forward to your reply. Let me know if you have any additional questions.

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‎02-01-2021 03:07

In response to RicardoFitbit

‎02-01-2021 03:07

Hi, any troubleshooting steps has not help at all. Heart rate is completely wrong - in the morning 200 bmp? Sleep stages still not working and my battery is empty too fast. All issues appear since the lastest update. This make me really angry. I hope, your developers will create a new update earlier than the issues destroy my device!

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‎02-01-2021 10:57

In response to SunsetRunner

‎02-01-2021 10:57

Your reply is appreciated @SunsetRunner.

 

I'm sorry to know that you're still experiencing difficulties with your Versa despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

 

I'll be around if you need anything else.

 

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‎02-13-2021 13:39

‎02-13-2021 13:39

Me too! It's really annoying! 

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