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Versa not tracking my workouts

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‎01-19-2021 07:02 - last edited on ‎01-20-2021 16:52 by Fitbit Moderator

‎01-19-2021 07:02 - last edited on ‎01-20-2021 16:52 by Fitbit Moderator

Hi my Versa stopped tracking my workouts everyday and I can’t get it to start tracking again. Any ideas?? 

My last recorded track was Thursday and I’ve worked out everyday since and nothing 

 

thanks!! 
Tina 

 

Moderator Edit: Clarified subject

 

 

Moderator Edit: Clarified subject

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‎01-20-2021 16:52

‎01-20-2021 16:52

Hi @Steversgirl, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this situation, can you please let me know which exercises your Versa didn't record? Do you use the SmartTrack auto-recognition feature or start tracking the exercise directly from the Exercise app? Which phone are you using to sync your Versa? In the meantime I receive your answers, please restart your device and let me know if the issue persists.

 

Looking forward to your reply. 

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