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Versa not tracking sleep

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‎03-18-2019 16:26 - last edited on ‎03-19-2019 07:33 by Fitbit Moderator

‎03-18-2019 16:26 - last edited on ‎03-19-2019 07:33 by Fitbit Moderator

My versa is not tracking my sleep anymore. Not sure what is going on or how to fix it 

 

 

Moderator edit: updated subject for clarity

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‎03-18-2019 16:42 - last edited on ‎03-19-2019 07:34 by Fitbit Moderator

‎03-18-2019 16:42 - last edited on ‎03-19-2019 07:34 by Fitbit Moderator

Hi @SunsetRunner. Glad you found us here on the forums. When this happened to me, I discovered that I had somehow turned the heart rate feature off. Please check that yours is on by swiping right on your Versa to Settings. Tap it, then swipe to Heart Rate. Make sure it is set to on.

 

If this does not resolve the problem, then let us know exactly what you see when you open the Fitbit app to sleep settings. Provide a screen shot if you can. Also let us know which phone you are syncing to. 

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‎03-19-2019 07:44

In response to SunsetRunner

‎03-19-2019 07:44

@SunsetRunner  Welcome! It's great to see you around!

 

Sorry to hear that your Versa isn't recording your sleep. As @SunsetRunner explained the heart rate is part of the requirements for sleep stages detection but if you device isn't recording sleep at all then I would like to explain the process. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time.

 

Let me know how it goes.

Alvaro | Community Moderator

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