Versa not tracking stairs

[SunsetRunner]

I have been up and down stairs all morning doing laundry and it didn't register any of it

Moderator edit: subject for clarity

[Odyssey13 · Accepted solution]

Hello @SunsetRunner  the Versa doesn't give you credit for going down the stairs. It needs an elevation of ten feet or more to give you one flight of stairs and if you hold the railing, it doesn't see you as taking steps. Could this be the case? If not, try doing a restart of your device.

[BlackMoonRising]

This happened to me too but I was carrying some packages, could that affect it?

[Odyssey13]

Hi @BlackMoonRising  yes, if your hand that has the Fitbit on it doesn't move as you walk, the steps will be much fewer. It happens to me all the time and I have to remind myself to get the hubby to hold items for me!