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Versa not tracking stats

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‎04-20-2019 21:40 - last edited on ‎04-22-2019 08:45 by Fitbit Moderator

‎04-20-2019 21:40 - last edited on ‎04-22-2019 08:45 by Fitbit Moderator

My Versa has stopped tracking anything. 

I've 1. restarted many times and 2.  factory reset three times.

 

What do I do next?  So frustrating because I feel like I'm losing motivation...I want my Versa to work!

 

 

Moderator edit: updated subject for clarity

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6 REPLIES 6

‎04-21-2019 08:21

‎04-21-2019 08:21

Hi, are you using a Third Party Clock Face? If yes, change it to one developed by Fitbit itself and restart your Versa.

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‎04-22-2019 08:37

‎04-22-2019 08:37

Are you talking about on the Versa itself, or on your phone app?

Is it really showing zeros for steps, calories, and all other stats?  Or not showing anything at all?

When you say not "tracking", it's not clear if you mean not showing anything or giving numbers that are not correct.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-22-2019 08:43 - edited ‎04-22-2019 08:44

In response to SunsetRunner

‎04-22-2019 08:43 - edited ‎04-22-2019 08:44

@amberaglynn Welcome to our Fitbit Community! I'm sorry for the late response and I'm sorry to hear that your Versa stopped tracking your stats. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Since your stats are still not being tracked, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Thank you for your help @SunsetRunner @JohnnyRow!

 

I'll be around if any questions arise! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎04-22-2019 21:48 - last edited on ‎04-24-2019 08:02 by Fitbit Moderator

In response to SunsetRunner

‎04-22-2019 21:48 - last edited on ‎04-24-2019 08:02 by Fitbit Moderator

When I factory reset, the screen changes to the default and still did not work.  Thanks for the suggestion.

 

The versa itself is not tracking.  App seems to be working fine.

 

 

Moderator edit: merged reply

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‎04-24-2019 08:27

In response to amberaglynn

‎04-24-2019 08:27

@amberaglynn I'm sorry for the late response. However, I was able to get in touch with our Support team and was told that they'll contact you via email soon. Please keep an eye on your email account.

 

See you around! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎01-14-2020 09:55

In response to amberaglynn

‎01-14-2020 09:55

I am having the same problem! got for Christmas  too. Anything help?

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