Versa not tuning on

[apru]

After doing a factory reset the fitbit versa is not turning on.

I tried the following:

1) 3 button press method but still facing the same issue.

2) tried charging for an hour but the display is not turning on.

Please help.

Moderator edit: format

[JuanJoFitbit]

@apru, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its display won't turn on. I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please let me know if your watch vibrates when you put it on the charger. This info will help me to assist you accordingly.

Looking forward to your response.

[apru]

@JuanJoFitbit: Thanks for the response. The watch does not vibrate when put on charger. I have tried to charge for 2-3 hours but even then there was no response. I also checked the charger with my friends fitbit and it was charging properly. Please advise on how to proceed further. Looking forward for your response

[JuanJoFitbit]

@apru, I'm sorry for the late response. However, I appreciate the information requested.

I was able to get in touch with our Support team and was told that they sent you an email. In case the issue persists, please reply to their email and they'll be happy to follow up and assist you accordingly.

I'll be around if any question arises.

[apru]

@JuanJoFitbit: Thanks for the help. I have replied to the mail from
helpdesk.

[JuanJoFitbit]

@apru, that's great news! By the way, I apologize for the delayed response.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Don't hesitate to get back if you have additional questions.