Versa not turning back on

[California69]

My alarm went off on the watch this morning at 6am, which I turned off. When I went to wear the watch at 7:50 it was red hot and turned off, I was unable to turn it on. 

I left it for most of today, went to turn on again and it still won't.

I have tried to power it on the kids chargers and it won't?

Shall I assume it has completely died? Or has anyone else's come back to life?

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi there, @California69. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

Please try following the troubleshooting steps provided in this help article Why isn't my Fitbit device's battery charging? 

Hope that helps. 

[California69]

Hi,

Thank you for your reply, I spoke with customer services and they requested the Versa back and have replaced it, mostly due to it being hot to touch so it was a safety issue.

Kind regards

[YojanaFitbit]

@California69 Thank you for getting back to me. I'm glad to see that customer support gave you a hand with your Fitbit. This is not that common, but you did a great job reporting this issue. I hope you get back on track soon. 

Have a great week!