Versa not turning on after swim

[kforeman]

I went swimning and my Versa stopped working.  After drying it in rice, it will not charge.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @kforeman, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[kforeman]

It is completely unresponsive and I've tried the recommended steps.

[kforeman]

Hello.  I've tried the recommended actions, but it is still not coming on.

[RicardoFitbit]

Thanks for your update @kforeman, sorry for the delay in responding your posts.

Since the troubleshooting steps from my previous post didn't fix your Versa, please try the following steps to perform a factory reset and let me know if the issue persists so we can move forward:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[kforeman]

These steps did not work as the device is not charging.

[RicardoFitbit]

Thank you for your reply @kforeman.

I'm sorry to know that you're still experiencing difficulties with your Versa. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.