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Versa not turning on fully

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‎06-09-2019 14:08 - last edited on ‎06-10-2019 07:30 by Fitbit Moderator

‎06-09-2019 14:08 - last edited on ‎06-10-2019 07:30 by Fitbit Moderator

I factory reset my Versa. Now it will not come on fully, keeps stuck at the Fitbit icon saying to start, download app. I uninstalled & reinstalled everything. Still stuck on the icon, I have turn off & on several times, still stuck.

 

 

Moderator edit: updated subject for clarity

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‎06-10-2019 07:29

‎06-10-2019 07:29

@Rodeogirl73 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on after trying a factory reset.

 

I'd like you to restart your Versa as described in this help article. This will refresh your watch internally. After this, check out if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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