Versa not turning on

[Sydneybmurphy3]

Wore my versa on vacation and it turned off while we were swimming (i just assumed the battery had died) but when i got home and put it on charge it is unresponsive... I’ve had it since thanksgiving of ‘18 and never had any problems except it “dying” prematurely about 2 weeks ago... any advice?

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Welcome to the Community Forums @Sydneybmurphy3! I'm sorry for the late response. 

Please try charging your Versa for at least 1 and then perform a restart on it by following these steps. If the restart doesn't work and the display is still not turning on even after the recommended steps. Please take a look at the help article Why isn't my battery charging?

We recommend to charge your trackers via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. What may actually cause damage to the tracker's battery (either on a computer or a wall adapter) is the charging time, which if excessive over time may damage the battery and therefore cause quick battery drain or prevent the tracker from charging at all. 

Tips to best charge Fitbit trackers are:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

I've seen you contacted our Support Team after posting here and that they have helped you with this.