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Versa not turning on

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‎06-07-2019 03:51

‎06-07-2019 03:51

I charged my Versa overnight per the usual however it was very warm in the morning and would not turn on. I took it off the charger to cool down. This was 2 days ago. I have since attempted both to charge it again and to do a reset on it. Nothing. Any advice? 

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‎06-08-2019 09:10

‎06-08-2019 09:10

@Cwojtysiak welcome to our Fitbit Community! Since you mentioned that your Versa got warm when you put it on the charger, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

By the way, thank you for trying the restart process before contacting our forums.

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

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