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Versa not turning on

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‎08-03-2019 15:40

‎08-03-2019 15:40

My Versa was at medium charge this afternoon when all of a sudden it stopped responding. I couldn’t get the watch face to turn on. I tried holding the left buttons and then holding all 3 buttons. Nothing worked. I went home to charge it. The screen flashed 0%. I let it charge for half an hour and checked on it again. The  eras was very hot to the touch. It appeared to not have charge. It did not turn on. I tried holding the left side buttons and then all three buttons. I did both those things after reading other issues on the forum. I held the buttons for close to a minute each. Nothing worked. The Versa is not responsive. Please help. 

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‎08-03-2019 18:58

‎08-03-2019 18:58

Hi @Kathompson I jave flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-03-2019 20:19

‎08-03-2019 20:19

Hi @Kathompson, welcome to the Fitbit Community forums.  

 

Thank you for all the details that you've provided about the Versa that is not responding and confirming the troubleshooting steps you've tried so far. 

 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. You should be getting a reply soon. 

 

Keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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