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Versa not turning on

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‎06-16-2020 18:12 - last edited on ‎06-20-2020 19:12 by Fitbit Moderator

‎06-16-2020 18:12 - last edited on ‎06-20-2020 19:12 by Fitbit Moderator

My Versa screen was glitching.  It was flickering and still somewhat lit up even when the screen wasn't on. I shut it down and now it won't charge or turn on. It had a pretty full battery before the shut down. I have held the back and bottom button and even tried hold down all 3 buttons but still no sign of life. 

 

Moderator Edit: Clarified subject

 

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‎06-20-2020 19:10

‎06-20-2020 19:10

Hi @HubertBarbee, welcome to the Community Forums!

 

Thanks for troubleshooting your device. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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