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Versa not turning on

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‎08-18-2020 12:57 - last edited on ‎08-19-2020 17:39 by Fitbit Moderator

‎08-18-2020 12:57 - last edited on ‎08-19-2020 17:39 by Fitbit Moderator

Hi, yesterday my Versa would not connect to my phone. I have tried everything to resolve it and failed so I reset my device. Now my Versa will not switch in at all even when I hold the left and bottom button. Could you help me please. 
Thanks  

 

Moderator Edit: Clarified subject

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‎08-19-2020 17:39 - last edited on ‎08-29-2025 15:23 by Fitbit Moderator

‎08-19-2020 17:39 - last edited on ‎08-29-2025 15:23 by Fitbit Moderator

Hi @MozzyMoo61, welcome to the Community Forums!

Thanks for bringing this to out attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

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