Versa not turning on

[garrettjensen7]

Being that my Versa is out of the warranty period Fitbit won't replace my unit. This is understandable, however I should have been offered an option to fix the unit. I bought this unit hoping I could use it for years but understanding it would most likely have power issues at some point. I was just hoping Fitbit would have better support and customer service. All they did was offer me a discount on a new Fitbit... I still want to use my current Fitbit!

Moderator Edit: Clarified subject

Moderator Edit: Formatting

[RicardoFitbit]

Hi @garrettjensen7, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.