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Versa not updating

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‎01-23-2020 18:01

‎01-23-2020 18:01

So I’ve just spent £160 on a Fitbit. I have tried everything to get this thing to update but it just refuses to work. It gets all the way to the end on the download then I get a nice big red X on my Fitbit and the download starts again. Please can someone help me. I bought one yesterday but this kept happening so I returned that one and picked up this one. Still the same issue. I don’t understand how this isn’t working...

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‎01-24-2020 12:43

‎01-24-2020 12:43

Welcome to the Fitbit Community, @Chalky170.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with updating your new Fitbit Versa. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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