Versa not working after factory reset

[Vanab1]

My Versa started to not sync, then was not keeping the correct time. I tried resetting it using the two button way. No help. After 3 days of trying, I did a factory reset. Now versa will not turn back on. I also tried to hold down all the buttons for over 3 minutes several times. No luck. 

Moderator edit: subject for clarity

[ObLynda]

I strongly suggest that you contact @Fitbitsupport.

[Brealynn]

Mine is having the same problem. I have tried to reset it several times, but it doesn't turn back on. What else can I do?

[Shils43]

Definitely contact Fitbit I am getting a replacement sent 


Sent from Yahoo Mail for iPhone

[Virgo3323]

Call fitbit customer service and speak with a supervisor and they will
replace it

[ObLynda]

The only option you have is to contact FitBitSupport.
They will assist you the best they can.

[dved]

After latest system update, Versa started to act up and would constantly crash on sync.

Unpaired and re-paired it couple of times but in vain. Finally decided to do factory reset and now even I am stuck with blank screen.

When I did reset, battery was at 84%. Still this thing won't start up.

Tried all solutions mentioned here. None worked for me.

[Highj08]

Yes i have had the excact same problem with my watch and it is very frustrating as i camt turn it on. I would very much appreciate if you could help me and find a solution to this problem..

[Jay-Kurtz]

I have had the same issue for 2 weeks, Versa wouldn't connect with my phone, did factory reset, and now get black screen. I talked to customer service and they said they will give me 25% off a new one. I don't want a new one just fix the one I bought. I need to know the next step what should I do?

[Vanab1]

Buy a Samsung Galaxy Watch, problem solved. I love my Samsung Galaxy Watch 

Sent from Yahoo Mail on Android

[Rameshgswamy]

Hi, I have done the FR. The device became unresponsive totally.. Tried above mentioned steps already. But no relief. Pls support if you have any customer service centers in India. 

[ObLynda]

I am sorry to hear that you too have had this problem.
I myself had to purchase a new one (without the discount as it was older
than 12 months and out of guarantee).
I don't think they have found a specific solution to this issue just yet.
But I have full confidence that one day they will.
Unfortunately for us, it is not right now when we can just go through a
couple of steps and fix the issue.
Again, I am sorry.

[Tonyterr1447]

Help - this has happened to me now .  Had syncing issues and battery drained last night - charged, still couldn’t sync or see via Bluetooth- ended up doing factory reset and followed directions to get it to restart - nothing !!  Just a black screen!  This is frustrating - every Fitbit i get usually ends up having issues once I am out of warranty - time to switch to Apple Watch?? 

[Vanab1]

Samsung Galaxy Watch is  so much better than a fitbit, I will NEVER purchase another fitbit product again!!

Sent from Yahoo Mail on Android

[ClariceNien]

I have tried this multiple times but it doesn't work. I have been loyal to fitbit from the inception of the company and I am very disappointed in Fitbit that they know peoplearehavingtroublewith factory resetting their versa devices and it doesn't want to work afterwards... I would replace orrecall the product because all Fitbit is doing now is destroying their brand reputation. 

[pross10]

My Versa is 16 mths old, my wife and kids bought me a Fitbit because I have heart problems. I could not get debit card to load on Versa, all related data was on my phone Versa app but just wouldnt load to phone. Tried different things and eventually did a factory reset by using the Versa's settings menu and Factory Reset with a Yes.

Since then black screen and nothing, tried left and bottom right buttons but nothing. Had 40% charge when I did factory reset, have tried to charge but nothing shows up, no flashing lights on back, Nothing. 16 months and it seems stuffed. HELP plse, I need this for my heart problems.

[Danup]

I had the sme problem so I called customers service, They really helped me
immediately,

Danny

[Jay-Kurtz]

Was your Fitbit still under warranty? How did they help you? 

[SunsetRunner]

I am experiencing the same issues. I tried all the steps mentioned. Still no display.

[Rogerl16]

I’m having the exact same issues, can anyone help me? 

[SunsetRunner]

They told me that my watch was out of warranty and they couldn’t do
anything for me except offer a discount my next purchase. My wife and I
have been a Fitbit user since the HR. We purchased both products the HR and
when they died not a week apart we purchased the Versa 2018. Now my wife’s
Versa stop working a month ago and now mine stopped working after a factory
reset!. You seeing a pattern here? It appears the Fitbit has a life span of
less than 1 year. So there offer is not acceptable. I feel that the Versa
should be replaced at no cost. They don’t stand behind there product. I
found a similar watch for a lot less at Spade & Co.
https://spadeandco.com/