Versa not working after swim

[Tmsamsi]

Second swim and versa has died please help

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Tmsamsi, welcome to the Community Forums.

Thanks for your post. To better assist you with this, can you please let me know if the heart rate sensors are still flashing or is your device completely unresponsive? Can you see any water droplets inside? Or perhaps condensation on the sensors/display that can confirm that water got inside the device and this is the reason why it's not working as it should? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[Tmsamsi]

Hi
It does look like there is condensation on the sensors.
Thank you
Theresa

Sent from my iPhone

[RicardoFitbit]

Your update is appreciated @Tmsamsi.

Thanks for your confirmation, I'm sorry to know that your Versa isn't working due to water damage. I was informed by our Customer Support team that our Social media team already created a ticket on your behalf to receive further assistance with them. That said, my best advice for you at this moment will be to keep an eye on your email inbox because they'll be promptly in touch with you to get you back on track.

Don't hesitate to contact me back if you need anything else, I'll be around.  

[Tmsamsi]

I have not heard from anyone apart from you for days, please advise when I will be contacted.
Thank you

Sent from my iPhone

[RicardoFitbit]

Thanks for your reply @Tmsamsi.

Your patience is appreciated, our Customer Support team was already contacted on your behalf and they will be in touch with you as soon as possible. Please keep an eye on your email inbox.

I'll be here if you need anything else. 

[Tmsamsi]

I have still not heard anything?????

Sent from my iPhone

[RicardoFitbit]

Your update is appreciated @Tmsamsi.

Our Support team may need 3 - 5 business days to receive the information of your issue and provide you assistance. That said and because a ticket was already created on your behalf, please wait for their instructions and let me know if you need anything else from my end. 

Your understanding and patience are appreciated.

[jreyes2787]

Same thing has just happened to me. So upset. What do I do??

[jreyes2787]

Please help me. I went swimming today and now my fitbit is dead. Won't charge or turn on. 

[RicardoFitbit]

Welcome aboard @jreyes2787, thanks for reaching me out.

I'm sorry to know that you're experiencing the same issue with your device. Before we can move on, can you please confirm if you already tried the troubleshooting steps that were shared on this thread?

Looking forward to your reply.