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Versa not working correctly

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‎09-27-2019 09:54

‎09-27-2019 09:54

So is it pretty common that these watches stop working after 1 1/2 years. My versa doesn't count my steps accurately anymore and even though I have tried different hacks for the charge to last longer it only lasts about a day maybe two if I'm lucky. I'm just wondering if anyone else is experiencing this problem. Because as much as I liked my older fitbits I am really not happy with this one and thinking about trying a totally different product.

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‎09-27-2019 11:13

‎09-27-2019 11:13

Hi @Jenny0122, regarding not counting your steps anymore: are you using a Third  Party Clock Face? If yes, install one developed by Fitbit itself and restart your watch and see if that solves the problem. Regarding the battery: restart you Versa several times ans se if that solves that problem, otherwise contact Customer Support with this complaint. Regards kuzibri

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‎10-01-2019 08:30

In response to SunsetRunner

‎10-01-2019 08:30

thank you I have tried your suggestions and will continue to monitor 

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