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Versa screen fell off

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‎09-17-2019 07:09

‎09-17-2019 07:09

I was just walking yesterday (in the office - definitely not doing anything rigorous) and the screen feel off my Versa. This is a product I have not used for very long. Because I know it is not safe for swimming, I don't wear it to bath, work around the house or even sleep.

 

I am pretty disappointed that the watch will fall apart so soon. Is there a way to fix it? I am tempted at this rate to just buy an apple watch 

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4 REPLIES 4

‎09-17-2019 07:15

‎09-17-2019 07:15

Hi @DeezyDee Get with customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-18-2019 13:51

In response to Odyssey13

‎09-18-2019 13:51

Thank you @Odyssey13 . I will try this and let you know how it goes.

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‎10-01-2019 08:34

In response to DeezyDee

‎10-01-2019 08:34

Update - Got through to customer care and the screen was replaced. Thanks @Odyssey13 

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‎10-01-2019 08:36

In response to DeezyDee

‎10-01-2019 08:36

I love happy endings! Thanks for letting us know @DeezyDee 

Stepping in the U.S.A. since September 2013. Android 14

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