help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not working properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-12-2019 16:18

‎06-12-2019 16:18

2 days ago my Versa died whilst at work  after going swimming to which I thought might have been the battery dying.

After charging it over night, it didn’t come back on. I have since restarted it by holding down the buttons advised on the site. 

This rebooted the screen however now the touch screen won’t work and the sensors on the back are not lighting up. Once it had rebooted for about an hour, I got notifications on my phone that I had achieved a new badge...apparently I managed to do enough steps to get me to Japan one day and India the next. Think this may be physically impossible! 

Reading online from other people’s posts, this seems to come with more and more problems...seems to me that this device is not actually waterproof at all - not a great product when you work in/around water most days. 

Anyone got any advice on how to get the screen back working? 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-13-2019 11:03

‎06-13-2019 11:03

@Han19 Welcome! It's good that the community is growing! 

 

Let me help you with your Versa and thank you for troubleshooting this issue. Since the issue persist please let our Support team know. I have created a ticket so they can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎12-29-2019 22:21

‎12-29-2019 22:21

I have a similar problem. My versa is exactly a year old. Just a year and 4 days from when I purchased it. I love the watch. I have swam with it before but when I swam with it yesterday the battery is an issue. It died. It charged fine but died 4 hours later again. Seems the battery is an issue. How can Fitbit assist? Would they replace it? And how long does this process take. I am so annoyed but considering getting the versa 2. However, in the Long run it is turning out to becoming a long and drawn out process. As I purchased it from amazon uk and I’m in SA. it is silly that there are no Fitbit outlets to take it to physically. A long process. Very disappointed. 

Best Answer
0 Votes