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Versa not working

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‎06-16-2020 08:44 - last edited on ‎06-20-2020 17:49 by Fitbit Moderator

‎06-16-2020 08:44 - last edited on ‎06-20-2020 17:49 by Fitbit Moderator

I received my fitbit Versa for mother's day last year and it is inoperative.  It won't connect to the wifi, does not track heart rate or active minutes.  I have tried all of the recommended fixes on this site and youtube.

 

Is it possible that it is broken?  Just missed the warranty period by one month!! ugh

 

Moderator Edit: Clarified subject

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‎06-20-2020 17:49

‎06-20-2020 17:49

Hi @cschiffy, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

 

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