Versa notifications don’t work

[Nhizhonor]

I am not receiving any notifications from the versa.  I just bought it.  If i cant get anything i will be taking it back.  Can someone help????

[LiliyaFitbit]

Hello @Nhizhonor, thanks for joining the Fitbit Community, it's great to have you on board! I am sorry for the delayed response. 

Congratulations on your new Fitbit Versa! Usually a missing requirement is the cause of not receiving notifications and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the troubleshooting steps if the issue persists.

You can find more useful information about your device here. 

Keep me posted on the outcome! 

[hoppzor]

it's never going to work correctly. I have tried everything and fitbit support says they are working on it, but don't have a date for when it will work again. return it while you have the chance! mine is outside the return period so I am screwed, don't end up like me! 

[LiliyaFitbit]

Thank you for your reply @hoppzor.

I appreciate your input. Thank you for taking the time to contact Customer Support regarding this. I am sure they tried to help you in the best possible manner, each case is reviewed individually and the troubleshooting and a solution that's being provided is based on the Fitbit Warranty.

I'll be around if you need further assistance.