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Versa notifications issue

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‎08-23-2020 13:10 - last edited on ‎08-23-2020 20:35 by Fitbit Moderator

‎08-23-2020 13:10 - last edited on ‎08-23-2020 20:35 by Fitbit Moderator

Hi,

For the past 2 month now my versa 1's notifications have been disabled. It says I need to do a phone restart which I have done multiple times. I have also deleted the app and reinstalled it, it then works for about 2-3 hours then notifications are again disabled. Has anyone else had this problem? If so how do I rectify it please. 

 

Moderator Edit: Clarified subject

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‎08-23-2020 20:30

‎08-23-2020 20:30

Hi @Andymlittle78, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Looking forward to your reply.

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‎08-23-2020 21:52

In response to RicardoFitbit

‎08-23-2020 21:52

Hi Ricardo,
My phone is a one plus 7 pro. Everything was working fine till about
May/June this year then notifications stopped coming through. I've tried a
phone restart as it suggested that doesn't work. If I delete the Fitbit app
then reinstall it that works but for a few hours then notifications are
again disabled.
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‎08-24-2020 15:26

In response to Andymlittle78

‎08-24-2020 15:26

Your reply is appreciated @Andymlittle78.

 

Thanks for taking the time to try the troubleshooting steps from my previous post, I'm sorry to know that you're still experiencing difficulties with your Versa and your OnePlus 7 Pro. Please make sure that power management is currently disabled for the Fitbit app and let me know if the issue persists. You just need to go to your phone settings, then apps > Fitbit  and finally power or battery. 

 

I'll be here if further assistance is needed.

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