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Versa only showing Fitbit logo

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‎07-02-2020 22:31 - last edited on ‎07-04-2020 15:39 by Fitbit Moderator

‎07-02-2020 22:31 - last edited on ‎07-04-2020 15:39 by Fitbit Moderator

Hi, since the Covid-19, because of the lock-down I stopped moving out and so not wearing the watch. Last night I tried charging my watch after (3 long months). The problem now is it doesn't start up (maybe Booting issue) only the Fitbit logo appears for some seconds and then again the screen goes black. I somehow got to know that pressing all the 3 buttons (one left and both right) for about 10 secs and then let go the bottom-right button the watch Hard Resets, I tried that too.. still the same happens (Logo appears and then screen goes black). 

What could be the reason? I would be more than thankful to have this device working with your suggestions.. Please help.

Thanks and Regards

 

Moderator Edit: Clarified subject

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‎07-04-2020 15:39

‎07-04-2020 15:39

Hi @KaranSHey, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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‎07-04-2020 16:06

In response to RicardoFitbit

‎07-04-2020 16:06

Hi, thanks for acknowledging, I just want to know if, once we factory reset
the Versa,

1. I did not remove it as a device from the Fitbit App in my mobile as well
as laptop, but it got removed on its own, is that correct?

2. Does the bluetooth in the Versa turn ON on its own after the factory
reset? because to add it as a device again, my phone's bluetooth cannot
detect the versa anymore, and so the setup is incomplete.

3. is there any other workaround to turn ON the bluetooth in the versa
before "setting it up as a device" to the Fitbit App, because unless the
bluetooth handshaking takes place, my Fitbit cannot turn ON and I cannot go
into settings to turn it ON particularly.

Please help
Thanks and Regards
KaranSHey
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