Versa only showing Screen Wake / Notification Screen

[Jfordyn]

 

This screen is always on my Fitbit Versa. I can't get it to go away without holding all three buttons down. This stops my workouts from being recorded, alarms get turned off, ect.

I have tried to restart my Fitbit multiple times and it still does this. I have tried to change my screen wake to manual or auto, and my notifications to on and off and it still pops up and does not go away.

Moderator edit: subject for clarity

[ACG]

Hello @Jfordyn

If I just tap on the left button I can make that screen go away. 

If I hold the left button for a second it appears. 

Maybe go to your settings, scroll down to "about" and press shutdown. Then press the left button to restart your Fitbit 

Let us know the outcome

[AlejandraFitbit]

Hey @Jfordyn, great to have you here and @ACG thanks for the input.

I appreciate all the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked or if you keep having this problem?

Hope to hear from you soon. 

[Jfordyn]

Hi!

Yes, I keep having the same problems. My left back button does not work either.

[ACG]

Ok,sounds like you need to talk to customer support. 

Here is the link. 

https://help.fitbit.com/?cu=1

[AlejandraFitbit]

Thanks for the update @Jfordyn and for the input @ACG.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[Anavicro]

Hi, I am having the same problem. Pressing back button or restarting versa does not work. Could you please share what was the solution in this case?

[helleramy1]

Same issue here. Tried to shut down with buttons and in the about section to no avail. It’s driving me nutty

[Anavicro]

Unfortunately, my Fitbit is broken but you can try steps for unlocking it I got from the support:

Reset or change the PIN code for your device:

1. From the Fitbit app dashboard, tap the Account icon () > your device image (Versa).
2. Tap Device Lock.
3. Find the option to change your PIN code.

[Kamircat1]

This is happening with my versa also. The wake screen pops up every few seconds and I can’t do anything else with it. The left “back” button is intermittent also. I have done a factory reset but it still continues. 

[Opti8n]

I just started having the exact same issue. My Versa will buzz and switch the Screen Wake menu on its own and then switch back to the main clock face. Resetting has not fixed the issue either.

A bit of extra info for what its worth, I just reconnected my versa to my wifi network at home, has there been an update of some kind that has bugged our watches?

[Anavicro]

After I left Versa on the charger for a week or two, the issue disappeared.
🙂 But, the new has emerged. At the end my fitbit was inoperable.
I suggest you contact Fitbit support and try to solve the problem, maybe
something of their solution will work with your Versa.
I got a replacement at the end.

[Opti8n]

Thanks for the heads up. I'll reach out to support immediately.