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Versa over counting steps

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‎06-12-2020 18:52 - last edited on ‎08-17-2020 06:13 by Fitbit Moderator

‎06-12-2020 18:52 - last edited on ‎08-17-2020 06:13 by Fitbit Moderator

Bug in calculating steps even when we make hand movement or even while sleeping.

 

 

Moderator edit: updated subject for clarity

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‎08-17-2020 06:12

‎08-17-2020 06:12

Hi @RohanR, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it's tracking extra steps even when you are sleeping.

 

Please restart your Versa as described in this help article. After this, check out this help page, which explains why your Fitbit device may track extra steps. After this, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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