help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa pausing during workout

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-01-2018 23:11

‎05-01-2018 23:11

Is there a way to lock your screen or lock button during a workout. After my Pilates workout, I looked and my workout had paused after only a minute. I also had the same issue during circut training, while doing push ups my versa was pushing into my hand and hitting the pause button.

Best Answer
15 REPLIES 15

‎05-02-2018 02:50

‎05-02-2018 02:50

I've noticed this too - when out on a run, every time I stopped running and went into a short walk, the versa paused the workout, but when I started running again, it resumed... I checked the dashboard on my pc and could see that my total workout had logged as 42.40 but my actual running time was 38.30...

 

I have to say I have been looking to see if this is an intended feature or a bug...?

Best Answer

‎05-02-2018 03:25

‎05-02-2018 03:25

I have noticed this when working out as my hand must press the pause button which is very annoying as i'm loosing out on around 10% of my workout! 

Would love to know how to stop the pause 🙂

Best Answer

‎05-02-2018 08:43 - edited ‎05-02-2018 08:46

‎05-02-2018 08:43 - edited ‎05-02-2018 08:46

found the issue... so if you log on to your dashboard via the PC, go to Versa Device Settings (in your account) Click on  Auto Pause >> you can choose to switch on or off the auto pause for both running and biking, so essentially when you stop to rest, the tracker pauses your workout until you start moving again 🙂  But this is only for running and biking - anything else and it may be a button position issue...

 

So it IS a feature not a bug 🙂  phew...

Best Answer

‎05-02-2018 08:57

In response to Bernice35

‎05-02-2018 08:57

Unfortunately, it isn't an option in "workout" which is what I use quite a
bit.
Best Answer

‎05-02-2018 09:01

In response to Bernice35

‎05-02-2018 09:01

Unfortunately that isn't an option in "Workout" which is what I use during Pilates or Circut Training. 

I'm not sure if it's a "bug" with the system or it's me hitting it during my workout but either way it's super irritating and not an issue I had with my Charge 2 ever. I want to love the Versa but may have to return it if I can't figure out how to resolve this.

Best Answer

‎05-27-2018 10:51

‎05-27-2018 10:51

I have the same problem during pushups. So frustrating.

Best Answer

‎08-06-2018 04:38

‎08-06-2018 04:38

This is a bug, since the 'pause' button could not be activated when the screen was off on the Blaze. Now on the Versa, even when your screen is off AND you turned off auto pause (which you have to do every time you use these activities) the pause button is active and any pressure against it will pause your excercise. Very annoying, since this happens for me on all kinds of activities, running, cycling, weights, hiking,etc.

Best Answer

‎08-07-2018 00:28

In response to Bernice35

‎08-07-2018 00:28

Thank you!!! This has been bugging me for months and I've finally taken the time to look in the forums and fix it!! 

Best Answer

‎10-08-2018 04:49

In response to Qajaujuq

‎10-08-2018 04:49

I hiked 21.6 miles yesterday (my longest ever and hardest trails) and only know this mileage from a friends Apple.  I have had my Versa less that 2 weeks.  It paused two times on its own yesterday.  I am returning it to Kohls today and going to get a Charge3 (I had Charge2).  I love everything else about Versa but I am not putting up with this.  My first walk I lost time too due to Pause.  I have auto-on turned off and, you all are right, it is too easy to push that button (or something).  They should have fixed this!!  Disappointed.  I will try talking to Fitbit before return.... if that is even possible (talking).  I know I have 30 days to return to Kohls. 

Best Answer

‎10-08-2018 08:23

In response to Anita_Anabel

‎10-08-2018 08:23

That is just the problem - there is no fix.  The pause button is still active.  And don't try to talk to FitBit customer service.  They are totally worthless.  And didn't care.  Tells me "working as designed".  Fine I am returning my versa.  Until I can read on there this is fixed, I will go back to Charge, and in this case, wait a few days for Charge3.

Best Answer

‎10-08-2018 08:28

In response to Eam0214

‎10-08-2018 08:28

I really wish there was a fix. I love my versa but hate having to check to
make sure it hasn't paused during a workout.
Best Answer

‎01-27-2019 09:04

‎01-27-2019 09:04

I get the same issue but I’m quite sure it’s my wrist pushing the pause button when I lift weights or do push ups. A redesign or feature where this button could be disabled whilst exercising would help. For the time being I’ve just flipped my versa to the other side of my wrist (facing inwards) so it won’t do it anymore. Would love a resolve from Fitbit though as I love everything else about my versa. 😊

Best Answer

‎01-29-2019 07:19

In response to ShellsBarney

‎01-29-2019 07:19

I turn my versa too during weight lifting, push-ups too! Only solution to hitting the pause button. 

Best Answer

‎04-28-2019 12:32

‎04-28-2019 12:32

My Versa has just begun pausing during my tennis play. It had been working great until a couple of weeks ago when I noticed after my match that my watch was paused.  I thought I must had touched the screen but everyday since it has happened. Then yesterday I could actually feel my watch vibrate and pausing every time I would make a fast hit of the ball. SO annoying and distracting.  This has to be a bug since it had been working fine until recently. I think I will use my Charge until this gets fixed. BTW, I also am having problems with the touch screen on the right side of the screen. I have to tap it a million times or use the button on the side. I tried resetting my versa but it didn’t help.  I’m not sure if one has anything to do with the other or not.

Best Answer

‎10-25-2021 05:45

‎10-25-2021 05:45

I had this same problem and commented here a few years ago.  I recently upgraded to Versa3 and this isn't a problem any more!!   I am surprised FitBit isn't making people aware this is fixed with how the new Versa works.  Now, to pause or stop an exercise you must press the side button, and then you can pause or end, or cancel and go back to exercise logging.  I never have that button pressed by accident.  No more paused exercises!!   No more lost logging in the middle of your workout.  No more water drops pausing (which happened to me alot in AquaBoot Camp).     Get the Versa3!  

Best Answer
0 Votes