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Versa quit showing steps

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‎06-30-2019 10:36 - last edited on ‎07-01-2019 08:41 by Fitbit Moderator

‎06-30-2019 10:36 - last edited on ‎07-01-2019 08:41 by Fitbit Moderator

Quit showing steps when tapped now shows time.

 

 

Moderator edit: updated subject for clarity

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‎07-01-2019 08:37

‎07-01-2019 08:37

@Rizk welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not showing your steps.

 

Please restart your Versa as described in this help article. This will refresh your watch internally. Once you've done this, change the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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