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Versa randomly stopped counting steps.

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‎03-22-2019 16:31 - last edited on ‎03-23-2019 12:52 by Moderator Alum

‎03-22-2019 16:31 - last edited on ‎03-23-2019 12:52 by Moderator Alum

My Fitbit randomly stopped counting my steps. What should I do? 

 

Moderator Edit: Clarified Subject.

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‎03-22-2019 17:18

‎03-22-2019 17:18

Hi @jadynwood.  Welcome to the Fitbit forums.

A good, and easy, first step for any problem is to try a restart.

See How do I restart my Fitbit device?

 Are you not getting any steps counted at all, or not during a certain activity, or just not counting all that you think it should be?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎03-23-2019 12:55

In response to JohnnyRow

‎03-23-2019 12:55

Hello @jadynwood, have a warm welcome to the Fitbit Community, it's great to have you on board. It's great to see you too @JohnnyRow, thanks for all your help. Smiley Happy

 

@jadynwood I appreciate you have taken the time to share this situation with us. As @JohnnyRow mentioned, please restart your Versa using the instructions he provided. If this solves your issue, please mark his post as a Solution, this will be very helpful for other members of the Community facing the same situation. 

 

In case you need further assistance, please feel free to reply! Happy stepping.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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