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Versa registering sleep when not wearing it

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‎11-08-2019 07:41 - last edited on ‎11-09-2019 04:22 by Fitbit Moderator

‎11-08-2019 07:41 - last edited on ‎11-09-2019 04:22 by Fitbit Moderator

I never take naps and I noticed every time I go for my weekly massage, my Versa is registering “sleep” for that hour that it is off.  I’ve had this unit for 14 months and it has only started happening in the last month.  Also, registering heartbeat when not wearing...  is it dying?

 

 

Moderator edit: updated subject for clarity

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‎11-09-2019 04:21

‎11-09-2019 04:21

@Masmalinois, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it's registering sleep and heart rate when you are not wearing it.

 

Please restart your Versa as described in this help article. After this, monitor your Versa for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎11-12-2019 12:56 - last edited on ‎11-13-2019 07:56 by Fitbit Moderator

In response to JuanJoFitbit

‎11-12-2019 12:56 - last edited on ‎11-13-2019 07:56 by Fitbit Moderator

Hi!
It’s still doing it. Advice?


Moderator edit: removed personal info

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‎11-18-2019 09:26

In response to JuanJoFitbit

‎11-18-2019 09:26

I followed the instructions suggested.  Versa is still registering sleep while not wearing as well as heart beat (very rapid).

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