I've been crying for the last hour... My Fitbit Versa broke after wearing it swimming one time. The screen went black, and none of the buttons would work. So, I spoke to customer service, and they sent me a replacement- and it arrived today (Saturday).
Check this out: the replacement they sent me arrived in an envelope that was not padded and the replacement arrived broken! The most important button on the Versa- the back button, doesn't work on it- at all. So, I've contacted Fitbit, again, and they agreed to send me another replacement watch, and I'd have to wait another week for this new replacement to arrive, and I said "No freaking way man! I've paid $230.00, plus tax, for this watch, so I want it shipped overnight. The customer service rep asked his manager, and he approved it:) However, they're not actually sending my package "overnight"- because they don't do "weekends".
How on earth can a billion dollar company not afford to overnight a package to me? So, I have to wait, an additional 2 business days- for my next replacement to arrive... How much would it have cost to just overnight it though UPS? The package is light as a feather because they just send the watch- no band/charger- you have to save your own... I ship things everyday, and a package that weighs less than one pound costs me $2.75 to ship, by UPS, specifically.
Now, they said that they only use USPS services, now, doesn't USPS do overnight shipping- regardless of whether it's a business day, or not?
I feel cheated. Yes, I'm grateful that I've been sent a 2nd replacement, in one week, because the products are so crappy! I just don't even know what to say at this point! I'm SO frustrated, and I had to return my first 2 Fitbit Versa watches, to KOHL'S, when I first bought it, because the first 2 watches were broken! Now, 8 months later, I go swimming with it, and try to measure my laps/exercise, and the stupid thing breaks!!! Then, the replacement arrived broken...
I'm so afraid that the next one will be broken, too! Why don't they send replacements in actual boxes? Why would they ship a Fitbit Versa watch- which cost me $230.00, in an envelope that isn't padded? Are they totally retarded?
I just don't get it...
And there's already a Versa 2? As a business-owner myself, I know that I cannot send my customers broken products over and over again, without giving them a partial refund or a brand new different product, so, my next question is this: Why didn't you offer to send me a new Versa 2 watch- in compensation, for all of the inconvenience that this has caused me? They didn't even offer to ship a new band- like, you would think that they'd offer me something- anything- to apologize for this major inconvenience on my life because of their faulty products! If "I" did that, with my store- I'd be out of business.
Moderator edit: removed all caps and updated subject for clarity
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