Versa replacement order not arrived

[PranavGayatri]

I recently got a confirmation that my replacement has been confirmed for my versa lite that wasn’t turning on, but it’s been 10 days and it hasn’t arrived, when I track the order it shows that the order is being processed on the Fitbit website. Where can I get an update? Pls help, thanks.

[MarreFitbit]

Hi there @PranavGayatri, it's nice to see you around the Community Forums. Thanks for the details provided in your post about the replacement process. 

Please note that your order should arrive within 5 to 7 business days* from the date of shipment not from the date the replacement was process on our end. Note that business days excludes weekends, also keep in mind that some shipping areas may take up to 10 business days. You can also contact our  Support Team back in regards to this inquiry for more details. 

I'll be around if you have any questions present. 

[PranavGayatri]

Where can I get updates on the replacement process and know if it’s shipped or not?

[PranavGayatri]

It’s been a month and i still haven’t received it yet, can you please help?

[DylanW2009]

hi sir are you still having problems reciving it or its it sorted