Versa resets clock face to default

[Diddy5050]

While wearing my Fitbit Versa I will notice that from time to time the clock face has returned to factory setting. Is there an update to prevent this from happening?

[Rich_Laue]

I'm not understanding you @Diddy5050 the versa can only store one click face. To change it it has to be done in the Fitbit phone app. 

My thought is that if it changes I would at the app. For problems. 

[JuanJoFitbit]

@Diddy5050 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the clock face returns to default.

In addition to the great information that shared my friend @Rich_Laue, make sure that you are following the steps that are listed in this help article when changing the clock face. Also, make sure to select a clock face developed by Fitbit, not a third party one.

In case the issue persists, restart your Versa as described in this help article. After this, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome!