Hi @Emmx, welcome to our Fitbit Community. I'm sorry to hear that our Fitbit Versa resets during your workouts all of a sudden. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.
I was able to get in touch with our Support team and was told that they assisted you via chat recently. I'm glad to hear that a solution was provided and you will be back on track with a replacement unit soon.
As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.
Hope to see you in our Fitbit Community more often and please stay safe! 😀
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