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Versa touch not working

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‎07-13-2020 22:26 - last edited on ‎07-14-2020 04:12 by Fitbit Moderator

‎07-13-2020 22:26 - last edited on ‎07-14-2020 04:12 by Fitbit Moderator

This  started yesterday. Tried resetting and changing clock face via phone app but there seem to be a problem with app as it says there is a problem  with that part of the app.

 

Moderator Edit: Clarified subject

 

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‎07-14-2020 04:15 - edited ‎09-30-2023 08:00

‎07-14-2020 04:15 - edited ‎09-30-2023 08:00

Hi there @Meefa79, welcome to the Community Forums. Thanks for taking the time to troubleshoot your Versa's screen prior to posting here, I'll be glad to continue assisting you.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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