Versa restarting by itself

[Ashleyabd]

 Today during my workout my versa restarted itself and I chatted with support about it and I am keeping an eye on it over the next week. However now as I am sitting at my desk, my versa just restarted itself again. Anyone else having this issue?

[oobga14]

Happened to me too.  Definitely going to be some badly needed software updates for the Versa.

[kWolters]

Update to my previous problem.  When I was using my fitbit versa exercise app, it reset on me.  Since them I've, reset my versa (hold down the left button and the bottom right button), changed my watch face to a standard fitbit face, removed any unnecessary apps that I had installed.  The good news is that I haven't had a reset issue since, but I don't know which of the 3 actually fixed the problem. 

Note:  resetting your versa turns off all your alarms.  Check your alarms after you reset for versa to turn them back on.

[SunsetRunner]

I have the same problem - tried to restart it dozens of times, factory restore...no luck. It continues to restart itself every time i hit the left button. So frustrated. 

[SunsetRunner]

I honestly don't think I'll buy a fitbit product any more. Their customer service is horrible and nor do they care about the issue as I've been at it for weeks now to the point I filed a complaint with BBB.  

Fitbit will NOT replace the item even though it's 2 months old. 

My next investment will be a Garmin when I gather up the hefty $$$ for it.  

[andrea444]

Mine is 2 months old, can't return it. I've always had a simple FitBit clock face on it. It crashes and restarts itself every time I'm running...and when I'm asleep it restarts itself 

I'm so annoyed  I've stopped using it and it's sitting in a drawer  

I've been a FitBit customer for as long as they first started. I can't get a refund on a defective product  I'm done with this company. 

Notice their stock has been dropping too. 

[SunsetRunner]

Amen to that as I've done the same with the restart, clock face, etc.. You call their customer service and get told when you ask where they are located they state in Central America.  Before, they used to be in the USA.  I was informed by the manager that it was for strategic purpose of relocating the center.  I call bluff on that.

I've sent the fitbit community link to the complaints and nothing. It's like fitbit doesn't care. 

[SunsetRunner]

I submitted a case and called support. They have asked me to send a video of my issue "in action". Luckily it restarts every minute so I was able to capture the watch restarting over and over and over. I will update when I hear back. Fingers crossed (but based on previous threads, it shouldn't hold my breath!)

[wiseman13]

I did something similar and they had me send it in for a new one. So far
the new one has been very stable for me.

[RL7]

I am having the same issue and it is getting more and more frequent.  Will try a factory reset and see what that does for stability.  

[SunsetRunner · Accepted solution]

I received my replacement watch yesterday. So far so good. Hope it stays that way! 

[RL7]

Amazon just sent me my replacement so I have my old one and new one to compare for 30 days and see if this puts the issue to bed.  Really love the comfort and look of the watch and am having less issues than the Ionic I returned many moons ago but the restarts are frustrating.   Fingers crossed.   

[sarah_lin8]

Mine is restarting by itself too. More recently or maybe for a long time but I just never noticed it. Ever since Friday and it happens twice a day. Any ideas?

[Nnebr]

My Fitbit Versa had crashed etc. yesterday at 17:50 (5:50 PM +2 GMT). I noticed this 18:55 (6:55 PM) and after awhile of pushing buttons, it resterted itself. After that it has been restarting itself periodically. First it stops responding, the screen stays black. Then it restarts. Yesterday evening it did it once, today it has been doing it since 6:30 am. It stays on for a couple of minutes, after that it stops responding and it restarts itself, or I have to restart it. 

I restarted it myself, but it didn't help. 

[SunsetRunner]

Look for patterns for when the watch "resets". (time/frequency/what you were doing just before it happens) Hopefully you can recreate the issue because if you report it to Fitbit they will want you to capture it on video as a troubleshooting step. Thankfully I haven't had any issues w my replacement. Best of luck!

[Nnebr]

It kept resetting itself when I was doing nothing and using it for nothing. It stopped responding (and tracking my activity) by itself, and it kept crashing and rebooting, even though I had it on the charger or on my desktop. Then I noticed that the screen had stopped responding to any taps or swipes. Which meant that it couldn't be used for anything else but as a clock, and even that was working very badly, since Versa had to be restarted to activate the screen. 

I took it to the store where I bought it from and they sent it to be repaired. 

[E.A.Poe]

So, from what I am gathering and have experienced, the only way to solve this issue is replacement. Fitbit was very good about replacing the watch for me. They didn't ask for video or anything like that. They only had me send in the watch face but then sent me a whole new unit with charger and everything so that was awesome! 

[SunsetRunner]

That's because you probably got an American person to help you.  The call center overseas is horrific and located in Central America.  I ended up sending mine back as they requested first and had to wait 2 flipping weeks for my new device which is complete bs.  Fitbit Customer Support is horrific.  I finally got my new device 2 weeks later and thanks Fitbit but Fitbit's service just plain sucks.  I agree with other postings on here... they Customer Support team asks you to send a video... Ok, let me whip out my phone out of my butt and take a video as I constantly have my phone attached at the face.... the restarting happens within less than 60 secs... the Fitbit logo disappears... so in actually how the heck can you even capture a video of the issue happening?  

I'll keep the new one BUT last time I EVER buy a Fitbit.  Next one will be a Garmin in a few months when they go on sale for the holidays.  I can't deal with a non- reliable, non- supportive company.  They went downhill and that is why their stock is going down too.  No consumer should have to deal with the loss of $200+ dollars that they paid for a supposed working device.  

[Pijot]

got my Versa on Thursday (7/12/2018) and today  (7/14/2018) it stop working.

First it prompt me clock error, as per picture below. Then when I change the clock, the Heart Rate not working.

I tried reset (push all buttons) the Versa a few times, but still no HR reading and no green light on the sensor. Tried to Shutdown the Versa (Setting > About > Shutdown) but still HR not working. 

Tried to Factory Reset the setting, and now the Versa keep restarting showing the logo continuously.

My Versa now not restarting, so I tried hard reset it but now it shows "No Battery Icon". Put on the charger, but it not charging (no charging indicator on the screen) but after a few minutes, when I touch the Versa's body, it felt warm. 

Dunno what should I do now. 

Emailed the Fitbit Support, and still waiting for them to reply. 😥

[Hazelnut305]

I agree!  I LOVED the Versa & then out of the blue it started resetting itself yesterday.  I called & they were very unsympathetic (until I got to the manager's manager).  STILL, they were of little help.  Sending me a label to return (which will take 7 days) & then I have to wait up to 5 business days for them to send me a new one.  Everyone I talked to said this was their "procedure".  Honestly, this has done me in for Fitbit & I've been buying them for many years.  Heading out to get an Apple watch today & will sell the Versa.  

[Nnebr]

I took my Versa back to the store where I bought it from. I am in Finland, so it was cheaper to buy from a store than to order from Fitbit.com. 

The store sent my Versa back to Fitbit (or so they said) and after two weeks of waiting the Store informed me that they will give me a new device. I had to wait for a week more for them to restock the color I wanted, but now I have had my new Versa for two days. Lets see how long it will work. 

My fried had had problems with her Ionic and had contacted Fitbit instead of returning it to the store.. she had to fight with Fitbit for a couple of WEEKS before Fitbit agreed to exchange the defective product for a new one. That is why I didn't even try to ask for help from Fitbit.