Versa restarting itself

[Jonnah]

I have a Note 9 and a Versa. Everything worked fine for awhile. I went to California and while I was there I went to read a message and my watch restarted. Now every time I try to read a message or swipe down to look at my notifications my watch restarts.

Moderator edit: subject for clarity

[NellyG]

Hi @Jonnah  Try doing a factory reset (settings app on the watch amd scroll down to About), then set your Versa up again and see if the issue is still there. If it is, come back here for further assistance.

[Jonnah]

I tried that. I was able to clear a couple of old notifications before it shut itself off. But back to doing the same thing.

I also can't restart my watch. It just flashes but won't actually restart.

Moderator edit: content

[NellyG]

Hi @Jonnah Thanks for getting back with more details. I have flagged a moderator to assist you.

[Jonnah]

Thank you!

[AlejandraFitbit]

Hey @Jonnah, it's great to see you around and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this restarting issue by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 😊