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Versa restarts by itself

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‎06-11-2020 17:41 - last edited on ‎08-17-2020 06:03 by Fitbit Moderator

‎06-11-2020 17:41 - last edited on ‎08-17-2020 06:03 by Fitbit Moderator

Hi. My recently new Fitbit has been resetting itself as well as not tracking steps or heart beat. I love it but this is a big problem. Any ideas?

 

 

Moderator edit: updated subject for clarity

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‎08-17-2020 06:02

‎08-17-2020 06:02

Hi @Monica73, thank you for participating in our Fitbit forums. I'm sorry to hear that your Fitbit Versa has been resetting by itself and it won't track steps or heart rate. I totally understand how you feel about this.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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