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Versa return process

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‎04-09-2019 06:22 - last edited on ‎04-19-2019 11:56 by Fitbit Moderator

‎04-09-2019 06:22 - last edited on ‎04-19-2019 11:56 by Fitbit Moderator

Well mine was less than one year old. So they gave me a “credit”. I upgraded to versa. I’ve had it for 2 months. I paid over $100.00. 

Last night it was working. This morning whenever I woke I noticed it was off. I tried to restart(as I’ve had to do lately several times a day) and it didn’t respond. I placed on charger thinking I’d “wake it up”. 

Well after five minutes I took it off and tried to restart and noticed the device was very warm. Hot to touch. I called and they said they’d email me a return label and mail a replacement. Hmm.... that’s weeks without my device I use daily. I’m a fitness director and I also use my RHR for medical conditions. 

Nedless to say I’m highly irritated. 

 

Moderator Edit: Updated subject for clarity

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‎04-19-2019 11:59

‎04-19-2019 11:59

It's nice to see you around @Jrenee0722 , I'm glad to give you a hand with your Versa.

 

I'm sorry to see you feel that way, thanks for bringing your Versa concern to me. I'll suggest you to keep an eye to your inbox for the return label our Support team processed. Fitbit customer support is always striving to improve our customer's Fitbit experience with our products and services. We appreciate all of the input we receive from our customers as such information help us to evaluate our procedures. 

 

I'd like to let you know that I've moved your post to the correct board. 

 

Please keep me posted, I'll be around if you need anything else. 

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‎04-22-2019 18:27

‎04-22-2019 18:27

Same happened to me!  So annoyed. took a week for my new device. Setting it up again was a pain. I only had my Versa 4 months when it died. This is the first time I have had a Fitbit device and I am regretting the decision.

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‎04-23-2019 14:16 - edited ‎04-23-2019 14:18

In response to rileyk18

‎04-23-2019 14:16 - edited ‎04-23-2019 14:18

Hi @rileyk18 welcome aboard! Thanks for participating in our Community. I'm sorry to see you feel that way, let me help you out. 

 

Thank you for your comments and taking the time to share your experience with the return process of your device with our Support team, your post will help us to evaluate our procedures in the future. If you have any inquiry regarding why our Support team requested your device back, I recommend you to contact them directly for more information and details. 

 

Let me know if you need anything else, I'll be happy to assist. 

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