Versa returned still waiting for the replacement

[13maria]

My tracker was login lots of stairs and over counting steps . Per Fitbit support I did a factory reset to no avail . They asked me to send the tracker back so I did  and sent them the package tracking number but that is not enough for Fitbit I now have to wait 5 business day after they confirm that the package was received at their warehouse before sending my replacement tracker.  I don't want or need apologise I want what I paid for.  

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@13maria Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear about your Versa not being shipped already. I wanted to know if support has already done this since you posted this? As far as I know it is common procedure to verify the receipt of your package but I didn't know it took 5 days after delivery. It could be that the process may be completed before these 5 days so hopefully you will get your Versa faster. Still if you need updates about the process feel free to contact our Support team again.

Let me know how it goes!

[13maria]

This is sooooo ridiculous! The return shipment label they send you, that
you must use, is for truley snail mail I dropped the package up last Monday
and still working it's way up to their warehouse then whenever it gets
there let's say Thursday May 24th I have to wait until May 31st for them to
confirm receipt and start proceing the replecemt. It's not my fault that I
purchased a brand new defective product. You would think that a company
that sells tech items will not function at a speed of a very slow snail.
BTW don't even bother emailing the CEO you'll not even get an
acknowledgement receipt of your email from a clerk they should have in
place to answer these stupid customer's complaints.

[agentfourty7]

May I ask which country do you reside in?