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Versa right button not working

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‎09-02-2020 02:53 - last edited on ‎09-02-2020 21:35 by Fitbit Moderator

‎09-02-2020 02:53 - last edited on ‎09-02-2020 21:35 by Fitbit Moderator

Hi,

I am having Fitbit Versa and I am not able to press it's right bottom button. The main problem is that after getting switched off due to battery drainage. I am not able to switch it on as I have to press back button with the right bottom button. Please help as it is now useless due to a minor button issue...I have tried everything to clear the dust using toothpick.

 

Moderator Edit: Clarified subject

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‎09-02-2020 21:34

‎09-02-2020 21:34

Hi @gauravb4, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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