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Versa's Bluetooth connectivity issue

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‎09-02-2019 03:00 - last edited on ‎09-03-2019 07:38 by Fitbit Moderator

‎09-02-2019 03:00 - last edited on ‎09-03-2019 07:38 by Fitbit Moderator

I got my versa lite in July and had no problems with connection until recently. I have noticed that the syncing isn't as consistent and I have had to unpair and pair the device a couple of times to get it to update things like the Bitmoji clock face. Just wondering is this part of an update process with the apps/Fitbit servers/anything to do with either devices. I have a Galaxy S8. Has anyone else noticed this problem. Also, I have noticed on the versa lite, that it changes the Bluetooth options independently. I have had to go into the phone a few times to switch it on again. 

Many thanks 

 

Sorry, had to go into the watch a few times to switch the Bluetooth back on as it has switch off or not paired.

 

 

Moderator edit: merged reply

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‎09-03-2019 07:38 - edited ‎09-03-2019 07:47

‎09-03-2019 07:38 - edited ‎09-03-2019 07:47

@LisaAnne188 welcome to our Fitbit Community! I'm happy to assist you with your Versa Lite since it's experiencing Bluetooth connectivity issues. By the way, thank you for troubleshooting this issue before contacting our forums

 

In case the issue persists, please try the troubleshooting steps that are listed in this help article. This article may contains steps that you might have tried but you can skip them and proceed with the rest. After this, monitor the syncing feature and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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