Versa's battery draining fast

[Suezuki650]

When I first got my Versa, charging it for an hour or so every other morning and a longer charge on the weekend was enough to keep it well charged.  Recently however, it doesn't seem to keep the charge.  I charged it overnight Monday night (ie fully charged Tuesday morning), Wednesday morning I charged it for an hour.  It's now Thursday and I'm getting warning to charge my versa.

I've looked through other threads and I've rebooted the watch, I do have it turn on when I move my hand, but I need that when I exercise and want to see the heart rate.  I don't have music on it. I don't have special non-fitbit faces.  I do have continuous sync on, but it's always been that way.

Suggestions?  

[SunsetRunner]

Hi, try restarting your Versa several times in a row and see if that solves the problem. When not, call Customer Support and ask for a battery test. Maybe there is something wrong with your battery, kuzibri

[JuanJoFitbit · Accepted solution]

@Suezuki650 welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, I appreciate the time spent trying some troubleshooting steps before contacting our forums.

If you haven't contacted our Support team as advised @SunsetRunner, I'd like you to try the tips that are listed in this help article in order to improve the battery life of your watch. This article may contain tips that you already tried but you can skip them and proceed with the rest.

Keep me posted! 😀

[Suezuki650]

 I tried your suggestion and have contacted support.  I'm now doing their battery test and we'll see in a couple of days.

Thanks.

[Suezuki650]

I looked at those suggestions and was already doing virtually all of them.  

The watch had been working well when I first got it in May and is now not holding a charge as long.  As mentioned previously, I've contacted support and am now doing the battery test.

[rrlangjr]

This is happening to me also since last week, I have been thru all the steps so far and even reset to factory settings and charge is not holding for a overnight any longer. 

I got my Versa just last April.

[SunsetRunner]

Hi, see my message/answer no.2 in this post, regards kuzibri

[Suezuki650]

Both of the two first answers were helpful.  After trying the steps suggested I contacted support, did the battery test and I am getting a new watch under warranty.  Thanks everyone.

[jp1288]

I had the same problem, and after reading others suggestions, I contacted customer support. They told me to charge the watch up to 100% then keep refreshing it so they could see what was causing the battery to drain like that. When called back the next day, they told me it was in fact a problem with my battery, but my watch was out of warranty so there was nothing that could be done. I've had the watch for 15months (June 2018)!

Sad that it's a manufacturer defect and now I have to lose such a good product after having it for less than two years. With the new Versa 2 coming out, it seems they want everyone to buy the new version so there are all these new glitches. I guess i'll be switching to an iWatch now...