Versa's black display

[DarlaO]

My versa started to go dim the other day, thought I bumped brightness settings, but now it has gone completely black. Seems like it's still working, but I cannot see anything.  I've tried holding the left button and the bottom button together to restart, however nothing happens. Tried this several times. This watch is just a few months old.  What are my options? Is the watch a goner?? 

Thanks so much!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@DarlaO welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its display is not turning even though you have restarted it before contacting our forums.

Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the display turns on.

Keep me posted on the outcome! 

[DarlaO]

Hello! Thank you for your response. I did have a fitbit clock face,
however I did change it just to be sure. After changing, the watch buzzed
and vibrated as if it changed, however still nothing on the display can be
seen. Thoughts?? Thank you!

[JuanJoFitbit]

@DarlaO I'm sorry for the late response. However, I appreciate the time spent trying the workaround shared above. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!