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Versa stuck on a screen

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‎08-24-2019 07:42

‎08-24-2019 07:42

I just received a replacement and the Fitbit is stuck on a screen saying i need to download the app in several different languages.  I already have the app.

I have even reinstalled it and the watch will not come off this screen

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‎08-24-2019 07:44

‎08-24-2019 07:44

That's all it will display until it has been through the setup process to connect it to your account.

 

In the app go to the account section and select "set up a device". Choose the Versa and it will step you through the setup. When complete, the display should be working ok.

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‎08-24-2019 07:49

In response to SteveH

‎08-24-2019 07:49

Thank you for your reply I have tried this several times and it will not pick up the new versa

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