Versa's blank Screen

[Banak]

My screen has suddenly gone blank...I can feel vibrations and the phone app is working just fine but dead screen. 

How can I get my screen back on?

Moderator edit: updated subject for clarity

[Hereford99]

I am having the exact same problem.

[JuanJoFitbit]

@Banak welcome to our Fitbit forums and it's great to see you here @Hereford99! I'm happy to assist you both with your Versa watches since their screens are not turning on.

Since they vibrate, I'd like you to restart your Versa as described in this help article. After this, change the clock face to one developed by Fitbit. Finally, monitor your watches and see if they turn on.

Keep me posted on the outcome! 

[Hereford99]

I've done that several times. It goes off briefly and then comes back on
with just the blank screen. I tried to change the clock face in the app,
but it said that it couldn't connect to the device.



~Jen

[JuanJoFitbit]

@Hereford99 thank you for getting back and trying the troubleshooting steps shared above. Since the screen remains blank, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!