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Versa's charge won't last as long as it should

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‎05-31-2019 04:02 - last edited on ‎06-01-2019 06:46 by Fitbit Moderator

‎05-31-2019 04:02 - last edited on ‎06-01-2019 06:46 by Fitbit Moderator

My Fitbit isn't charging. It's been 4days, I've cleanes both watch and charging base.  The base gets warm but doesn't charge. Ive tried different charging base from USB outlet to wall mount. My watch is completely dead so I can't reset it. Any suggestions?

 

 

Moderator edit: updated subject for clarity

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‎06-01-2019 06:45

‎06-01-2019 06:45

@TMRice welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not charging. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like to know if you tried the restart process as described in this help article. Also, let me know if your Versa vibrates when you plug it.

 

Keep me posted! Smiley Happy

JuanJo | Community Moderator

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