04-18-2020 06:59 - last edited on 05-02-2020 06:38 by JuanJoFitbit
04-18-2020 06:59 - last edited on 05-02-2020 06:38 by JuanJoFitbit
I woke up this morning to a blank screen on my Versa. It is powered (the green lights are flickering on the back) and when I sync it with my app, I can see that it is counting my steps. But nothing that I do will turn my display on. I have tried pressing and holding the back button and bottom right button simultaneously several times to reset it. I have tried going into my app and changing my clock face to a Fitbit clock. I checked to be sure that I have the most recent update. Nothing is working for me. Please help! I really need the motivation of using my Fitbit right now and can't really afford a replacement.
Moderator edit: format
05-02-2020 06:37
05-02-2020 06:37
Hi @Tickletoes, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.
Regarding the display issues that your Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.
I was able to get in touch with our Support team and was told that they assisted you via social media and email. Don't hesitate to get back if any question arises.
See you around.