Versa's display is white

[AinelV]

I have a white screen. I put it down on the counter and the screen went white. I held the button for 10 seconds, it turned off and back on but still white. It’s new from Christmas. What can I do? I can’t see the screen to do a factory reset.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@AinelV, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since the screen is white and and won't show any stat. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try changing the clock face to one developed by Fitbit, not a third part clock face and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[AinelV]

This did not work.

[JuanJoFitbit]

@AinelV, I'm sorry for the late response. However, I was able to get in touch with our Support team and was told that they assisted you via email. I'm so glad to hear that a solution was provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[AinelV]

No, they did not resolve anything. Seems like I need to buy a new one which is ridiculous. This shouldn’t have happened. I’ve had 3 other Fitbit’s without a problem. This brand has a defect. I’m so disappointed and upset.

Moderator edit: personal info removed

[JuanJoFitbit]

@AinelV, I apologize for the delayed response. I'm also sorry to hear that your Fitbit Versa is no longer under warranty.

I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.